Smoke Shack threw open its door to the grateful, meat hungry denizens of Bedford on Thursday 4th June. Their second venue following a highly successful and well-reviewed start in Stony Stratford, the sequel to Smoke Shack has taken on the site of the defunct BBQ Bob’s on Mill Street. We were invited to attend the launch night along with some lucky winners of a ‘golden ticket’ competition and our first impressions are that, expected teething problems aside, Bedford could soon have a top class BBQ joint on its hands.
When you arrive at a brand new restaurant and walk down a red carpet to be greeted by the wrinkled brow of Gordon Ramsay, your tastebuds prepare themselves for a special culinary experience. Ramsay turned out to be a lookalike (there was also a Mr T, both of them from ‘The Chippendoubles’ of Britain’s Got Talent fame) but the food at Smoke Shack, which aims to combine the best of British and American smoke houses, has a real authenticity.
Crucially for a BBQ restaurant, the quality of the produce on offer is clearly very good and it was mostly well-prepared. The smoked ham hock terrine starter was delicious, livened-up by the fresh, zingy house-made piccalilli. The nachos were about what you would expect and would have been more interesting if they had come topped with the smoked chicken and black treacle bacon lardons we had ordered.
On to the mains, the Shack Attack burger was delicious. The high-quality beef had a deep, rounded flavour and, cooked slightly pink, was still wonderfully soft and juicy, nestled neatly inside a rich brioche bun. We also had the grand spare ribs. These are not the huge, meaty, fatty ribs that we have had elsewhere (we asked the waiter to assure us that they weren’t the baby backs) but the pork was tasty and very succulent, falling off the bone and melting in the mouth. They were, as you would expect, deeply smoky. But somewhere between the smoking process and the spice rub they had become very salty. For some people, we suspect, they would have been inedibly salty. The crispy fries were fine but they were brought to life by the wide variety of fantastic hot and smokey sauces on the table.
When it comes to dessert menus, some BBQ restaurants can really disappoint. Not so here. We were disappointed not to be able to have the peanut butter fondant because it sounds amazing, but the black forest eton mess was everything we wanted it to be-very dark chocolate sponge, very sweet meringue and very boozy kirsch laced cherries. The special cheesecake was similar: super sweet, not very subtle but perfect if that’s what you are looking for in a dessert. We also have to mention how pleased we were that the restaurant offers the crisp, refreshing Curious Brew lager on tap.
There were, as you would expect, a few teething problems with service which we expect will be improved upon. In addition to the unavailability of the peanut butter fondant the kitchen ran out of chicken wings (our favourite!) and there were a few mistakes with our orders and a lack of knowledge about the menu among the waiting staff.
Our party was a little divided on the restaurant decor. One of us guiltily missed the gaudy Americana that adorned the walls of BBQ Bob’s, but the other admired the warm simplicity and the sense of space created by the giant mirror on the back wall. However, we were agreed on two things. First, that the effort that has gone into revamping the space in the short lead time since the restaurant’s announcement was impressive. Second, that we love the giant bear mural in the bar.
On what must have been a difficult opening night for the Smoke Shack team, we were left confident that with a few tweaks it will be one of Bedford’s top eateries. The menu has been designed deliberately so that diners will face a difficult choice in deciding what to order and the range of delicious-sounding burgers, dogs and grills on offer will certainly have us coming back for more in the next few weeks. We look forward to offering our updated impressions when we do.
Showing posts with label bar. Show all posts
Showing posts with label bar. Show all posts
Wednesday, 10 June 2015
Monday, 27 June 2011
The Embankment
The pinnacle of Bedford ’s beauty, especially on a summer’s day, is at the riverside, the green of the banks, white of the swans, colours of the flowers and reflections on the water do make this a truly beautiful spot. The Embankment hotel has prime location and has the perfect view of the river and surrounding greenery to complement a refreshing summer's drink.
The Embankment has improved no end since its renovation from quite a traditional and out-dated place to the new modern, ‘gastro-pub’ it has become since being taken over by Peach Pubs. The decor is light and relaxing and the staff are young and energetic.
However, the problem I have encountered quite regularly is the inconsistency of good service. Whilst holding one of the prime spots in the town, the service can often do the establishment an injustice.
On countless occasions I have been waiting at a bar or at a table for ten minutes or more without being acknowledged- a small but very important aspect of customer service that should be engrained in the minds of all those who work in the service industry. Today, for example, we took a family member fromAustralia there for lunch as the weather was so nice. However, we were told out of the four sandwich choices; they had run out of tuna (I assume probably one of the favourites on the menu as tuna often is, and why a member of staff does not nip out and buy a tin I don’t know) and so the menu goes down to three lunch time sandwiches.
We then had to clear the table ourselves and when the food arrived we had to go inside and ask THREE times for some cutlery. To be fair, the boys working were busy at the bar but there were two women standing talking to each other who should really have been helping as a customer should not have to wait that long for such a basic requirement. We then ordered coffees and had to clear the table ourselves again to make space- the coffee cup was filthy down the side too. This kind of service frustrates me, especially when you see the likes of Eat Fish, the fish restaurant that lasted around 2 years down the road, go out of business, who prided themselves on customer service but had not the funding or customer understanding of the menu to succeed. However, they knew the importance of where they were placed and the benefit of a riverside spot.
In the past a friend has complained at The Embankment on waiting an hour for a bottle of wine to be brought to the table, and he was compensated with a free meal for two where he said the service was impeccable. However, he attended two weeks later and was faced with similar problems with waiting for service and it being haphazard. Let’s hope the pub/restaurant/hotel raises its standards to match the location – as it would in most modern towns and cities around the world.
Rating out of 10
Quality 7
Service 3
Price 6
#Wicbha? Would I come back here again?
Yes I will come back here again because even though it disappoints it really is unrivalled in terms of location and atmosphere. Please share your views...
The Embankment has improved no end since its renovation from quite a traditional and out-dated place to the new modern, ‘gastro-pub’ it has become since being taken over by Peach Pubs. The decor is light and relaxing and the staff are young and energetic.
However, the problem I have encountered quite regularly is the inconsistency of good service. Whilst holding one of the prime spots in the town, the service can often do the establishment an injustice.
On countless occasions I have been waiting at a bar or at a table for ten minutes or more without being acknowledged- a small but very important aspect of customer service that should be engrained in the minds of all those who work in the service industry. Today, for example, we took a family member from
We then had to clear the table ourselves and when the food arrived we had to go inside and ask THREE times for some cutlery. To be fair, the boys working were busy at the bar but there were two women standing talking to each other who should really have been helping as a customer should not have to wait that long for such a basic requirement. We then ordered coffees and had to clear the table ourselves again to make space- the coffee cup was filthy down the side too. This kind of service frustrates me, especially when you see the likes of Eat Fish, the fish restaurant that lasted around 2 years down the road, go out of business, who prided themselves on customer service but had not the funding or customer understanding of the menu to succeed. However, they knew the importance of where they were placed and the benefit of a riverside spot.
In the past a friend has complained at The Embankment on waiting an hour for a bottle of wine to be brought to the table, and he was compensated with a free meal for two where he said the service was impeccable. However, he attended two weeks later and was faced with similar problems with waiting for service and it being haphazard. Let’s hope the pub/restaurant/hotel raises its standards to match the location – as it would in most modern towns and cities around the world.
Rating out of 10
Quality 7
Service 3
Price 6
#Wicbha? Would I come back here again?
Yes I will come back here again because even though it disappoints it really is unrivalled in terms of location and atmosphere. Please share your views...
Labels:
bar,
bedford,
embankment,
restaurant,
the embankment
Location:
Bedford, Bedford Borough, UK
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