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| Murco Garage - dismal service - Bedford |
I was driving in Bedford
Hassett Streetby the bus station (not my usual).
Hassett Streetby the bus station (not my usual).
As I waited for the petrol to be switched on I tried to catch the attendant’s eye – this was more than a difficult task as he was not looking up from his desk.
After a half a minute or so the pump was activated. After filling up, I went in to pay. I said hello to the attendant – he did not look up nor say a word. I notice he was more engaged with his laptop/tv than his duties at the service station.
He then looks up to see I have my card in my hand he then points at the card machine and grunts. I complete the transaction. He tears off the receipt looks at me and murmurs an indiscernible thanks at me.
I walked out without saying a word – in complete astonishment.
Murco isn’t exactly a well-known service station. You would think they would be placing a strong focus on customer service - especially with supermarket petrol stations cutting prices to entice shoppers into their stores. I am perplexed as to how any service station can survive with such service.
Paying the ever-increasing price for petrol is not enjoyable, however some places can make it that bit more bearable.
Quality ---
Service 0
Price 3
#Wicbha? NO - I'd rather push my car to another petrol station.
Quality ---
Service 0
Price 3
#Wicbha? NO - I'd rather push my car to another petrol station.
Haha I agree! Can't think of a petrol station i particularly admire though!
ReplyDelete(thanks for changing the comments page!)
ReplyDeleteI'm not sure whether "good customer service" (or for that matter any customer service) is really high on anyone's list of what they want from a petrol station these days. Gone are the days where you could linger and have a chat (6 people queueing up behind you, only 1 person at the till, etc), and the staff are generally paid peanuts, certainly not enough to display much customer service. I think if enough people boycotted stations (or a petrol brand) the companies might listen, but it's really been reduced to a pretty soulless experience over the years, and nobody's really seemed to care that much. Depressing but the reality I'm afraid.
An area you COULD look at, with quite some mileage I think, would be supermarkets, and their mixed standards of customer service.
I agree that customer service isn't high on anyone's list of priorities when it comes their choice of petrol station. However, when someone goes out of their way to be rude then it is an important factor. I'm not asking for an in-depth conversation with a petrol station attendant all I ask is for the most basic of pleasantries. Acknowledgement of me being there at least. Especially when customers are handing over £80 or so for a full tank.
ReplyDeleteYes, I'm sure we will come on to supermarkets in the near future - now that will be fun!
In other countries there are petrol stations where you pre-pay by card and receive te petrol without having to enter a kiosk/shop. A bit like pay at pump here. So much easier :-) Incidentally I have always found the chap in Murco very pleasant...maybe he's left! Personally I'm glad it's there, it's handy for small emergency top-ups inbetween visits to Tesco petrol stations where petrol's much cheaper!
ReplyDelete